Turkeys + Dinner Plates = Thanksgiving: Google Tries to Make Machine Learning a Little More Human

From my story in MIT Technology Review:

Google CEO Sundar Pichai told investors last month that advances in machine-learning technology would soon have an impact every product or service the company works on. “We are rethinking everything we are doing,” he said.

Part of that push to make its services smarter involves rethinking the way it’s employing machine learning, which enables computers to learn on their own from data. In short, Google is working to teach those systems to be a little more human.

Google discussed some of those efforts at a briefing Tuesday at its headquarters in Mountain View, California. “We’re at the Commander Data stage,” staff research engineer Pete Warden said in a reference to the emotionless android in the television show Star Trek: The Next Generation. “But we’re trying to get a bit more Counselor Troi into the system”—the starship Enterprise’s empathetic counselor. …

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Behind The Would-Be Siri Killer Facebook M, A Battle Over AI’s Future

Facebook M

Facebook M

From my Forbes blog:

Facebook’s test release today of a digital assistant inside its Messenger app is a shot across the bow of the Internet’s biggest companies: Apple, Google, Microsoft, and Amazon.com. It’s also the latest salvo in a high-stakes battle over the ways artificial intelligence should transform the way we live and work.

Facebook M is intended to allow users of Facebook Messenger to pose any query or service request in natural language and get a personalized answer immediately. The key wrinkle that sets it apart from Apple’s Siri, Google Now, and Microsoft Cortana is that there’s a team of human “trainers” who will step in when the machines aren’t quite up to the challenge.

So far, it’s only available to a few hundred people in the San Francisco Bay Area, and its timing and scope are unclear. But judging from a brief post by VP of Messaging Products David Marcus, Facebook M is clearly a major bid in a quickening battle to be the virtual assistant of choice, taking on not only Siri, Google Now, and Cortana, but also a raft of upstarts such as Luka, Magic, and Operator.

And in the mobile age, virtual assistants could prove to be the key product that will define which companies dominate the next decade of online services, just as search was for the past decade. “Whoever creates the intelligent assistant will be the first place people go to find things, buy things, and everything else,” former AI researcher Tim Tuttle, CEO of the voice interface firm Expect Labs, said last week.

But what’s even more interesting in the bigger picture is how Facebook M plays into a longstanding, fundamental battle over how artificial intelligence should be employed–one that has recently come into sharper focus. … The upshot: Until and unless AI gets so good that machines can anticipate what we want, people will remain a key component of truly intelligent online services.

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Why Are You Still Typing On Your Phone – Or Any Other Device?

From my Forbes post:

Only a few years ago, you thought that guy walking down the street apparently talking to himself was off his meds. Now, you’re rocking your Bluetooth headset every day without even thinking about it (even if you still annoy some of us on the train).

But that’s talking with other people, for pete’s sake–are you still phoning with your phone in 2015? Today, you can ask it to do almost anything just by speaking “OK Google” or “Hey Siri”: conduct a search, make a restaurant reservation, send a text, or do almost anything you used to have to type into a search box or tap into an app.

You probably already knew you could try doing all that, but here’s what you may not know: Most of it doesn’t suck anymore. If you haven’t tried Google Voice Search, Apple’s Siri, Microsoft’s Cortana, or even Amazon.com’s Echo “smart” speaker recently, you may be surprised how much better they’re working than even six months ago. Not only do they seem to understand words better, even in noisy situations, they also appear to produce more accurate results in many cases.

All that’s thanks to big improvements in machine learning, in particular a branch of artificial intelligence called deep learning, that’s been applied to speech recognition in the last couple of years. “Recent AI breakthroughs have cracked the code on voice, which is approaching 90% as good as human accuracy,” says Tim Tuttle, CEO of Expect Labs, which began offering its MindMeld cloud-based service last year to help any device or app create voice interfaces.

It’s great for us smartphone owners, but the stakes couldn’t be higher for companies. …

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With IdeaMarket, Idealab’s Bill Gross Wants To Create 1 Million Startups

From my Forbes blog:

You might wonder if perhaps there are a few too many startups these days, especially if you’re trying to rent a place in San Francisco or buy a house in Palo Alto. Bill Gross doesn’t–not one bit.

Gross’ Los Angeles tech startup incubator Idealab has created more than 125 since its founding in 1996, 40 of them making it to IPO or acquisition. But the company’s founder and CEO thinks he has come up with a way to multiply that sum by about 8,000, to as many as 1 million startups eventually. The new company he’s announcing this morning at the TechCrunch Disrupt startup-launching conference in San Francisco, IdeaMarket, is intended to be a startup marketplace that matches ideas with investors and especially entrepreneurs. “IdeaMarket is the culmination of my whole life,” Gross said in an interview. “It’s turning what I do into a machine.”

Something of a mashup of Kickstarter, Quirky, and XPrize, as well as Y Combinator and other incubator/accelerators, IdeaMarket will let anyone post an idea for a product or service that they don’t have the resources or desire to pursue themselves. They can invest in it, and so can other accredited investors, who may offer, say, $100,000 apiece to entrepreneurs who want to take the idea and run with it. An entrepreneurial team submits a plan for how they’d do that and the investors or IdeaMarket interview the candidates to make a choice. Visitors to the site can vote on them or suggest improvements, or even invest in them once they get accredited.

So far, prominent investors and tech figures have come up with more than 20 ideas. Listed already among 17 ideas with a combined $2.7 million in committed funding are a 3D printer than can print glasses lenses (from Index Ventures cofounder Neil Rimer); an app that tracks your app usage and puts the most-used ones at the top of your smartphone screen (from Google developer advocate Don Dodge); an Uber for trash pickup called Trashnado (from entrepreneur and angel investor Scott Banister); pizza delivery robots (from Gross himself) and (saving the strangest for last), Pray It Forward, “a web-based marketplace for people in times of trouble to quickly tap into the power of group prayer by connecting them with people who will pray for them” (from Affirm cofounder and CEO and former PayPal cofounder Max Levchin). They’re all also investors, along with others such as SherpaVentures cofounder and managing partner and former Menlo Ventures managing partner Shervin Pishevar.

While you can imagine IdeaMarket might spur yet another round of apps that we probably have too many of already, most of which will either wither or get sucked up by Google, Facebook, and the like, Gross is clearly hoping for more groundbreaking ideas as well. …

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