SF App Startup Cola Creates ‘Slack For The Rest Of Us’


message thread 1

From my Forbes blog:

There’s no end of messaging apps that let you exchange texts, photos and videos with friends–Whatsapp, Snapchat, Instagram, Facebook Messenger and so on. There are also a lot of business-oriented apps such as Slack, HipChat, and Yammer.

But what about a messaging app that lets you address the space in between entertainment and work, which is to say coordinating and planning activities with a few friends or coworkers? That’s what Cola aims to do.

Today the San Francisco-based startup is launching a limited, private beta test of an app that uses messaging as the basis for a wide variety of common things people want to get done, from figuring out where and when to meet with friends and creating joint to-do lists to tracking expenses at work and even engaging in multi-player games. The idea, says cofounder and CEO David Temkin, is that messaging has emerged as the most important function of a smartphone and even the foundation of many apps on the smartphone, from Uber to DoorDash to Venmo. “We are entering an era when messaging is the central app, like the browser was for the Web,” says Temkin.

Indeed, Temkin hopes to make Cola the first “messaging OS,” a platform on which activities that need to be coordinated among a small number of people can get done using messaging as the essential delivery mechanism. …

Read the rest of the story.

This Number In Facebook’s Q3 Earnings Should Scare TV Networks


From my Forbes blog:

Eight billion.

That’s how many videos people watch on Facebook every day, according to company comments after it reported third-quarter earnings today–and it’s double the number just seven months ago. More than anything–Facebook’s 45% ad revenue growth notwithstanding–that’s why companies that make their money on television advertising should be worried.

Granted, it’s easy to put too much stock into even a figure as eye-popping as 8 billion a day. Facebook counts any videos watched for as little as three seconds. And nearly all those videos are nothing like television shows or movies. Instead, they’re short videos of your child’s first steps along with trailers for actual shows and movies. So this is not yet prime time advertising as brand marketers think of it.

But what the 8 billion daily video views shows is that Facebook has arrived as a place where people are happy to watch videos of almost any kind–some 500 million people daily, in fact. Not only that, they’re doing so on the mobile devices where advertisers know they need to reach people–especially the younger people with disposable income–who have begun drifting away from linear television. …

What that means is that people on Facebook will now view video ads, the most lucrative kind of ad online or off, as a natural if not universally loved complement to the videos they’re already watching. At some point, ad spending on television–still the largest single place for marketers’ budgets–seems bound to shift at least in part to video ads. …

It’s clear that Facebook is now a force to be reckoned with in video advertising, something that seemed unthinkable just a couple of years ago.

Read the complete analysis.

Behind The Would-Be Siri Killer Facebook M, A Battle Over AI’s Future

Facebook M

Facebook M

From my Forbes blog:

Facebook’s test release today of a digital assistant inside its Messenger app is a shot across the bow of the Internet’s biggest companies: Apple, Google, Microsoft, and Amazon.com. It’s also the latest salvo in a high-stakes battle over the ways artificial intelligence should transform the way we live and work.

Facebook M is intended to allow users of Facebook Messenger to pose any query or service request in natural language and get a personalized answer immediately. The key wrinkle that sets it apart from Apple’s Siri, Google Now, and Microsoft Cortana is that there’s a team of human “trainers” who will step in when the machines aren’t quite up to the challenge.

So far, it’s only available to a few hundred people in the San Francisco Bay Area, and its timing and scope are unclear. But judging from a brief post by VP of Messaging Products David Marcus, Facebook M is clearly a major bid in a quickening battle to be the virtual assistant of choice, taking on not only Siri, Google Now, and Cortana, but also a raft of upstarts such as Luka, Magic, and Operator.

And in the mobile age, virtual assistants could prove to be the key product that will define which companies dominate the next decade of online services, just as search was for the past decade. “Whoever creates the intelligent assistant will be the first place people go to find things, buy things, and everything else,” former AI researcher Tim Tuttle, CEO of the voice interface firm Expect Labs, said last week.

But what’s even more interesting in the bigger picture is how Facebook M plays into a longstanding, fundamental battle over how artificial intelligence should be employed–one that has recently come into sharper focus. … The upshot: Until and unless AI gets so good that machines can anticipate what we want, people will remain a key component of truly intelligent online services.

Read the entire post.

As Mobile Video Ads Soar At Facebook, Big Brands Pile In

Facebook CEO Mark Zuckerberg

Facebook CEO Mark Zuckerberg

From my Forbes blog:

Facebook’s second-quarter results today didn’t thrill investors, who knocked shares down more than 3% in after-hours trading. They don’t like to hear about an 82% jump in expenses to get revenue growth of half that much–even less so when Mark Zuckerberg, CEO and founder of the social network, says that spending won’t slow down much anytime soon.

But advertisers were a different story–in particular, big brand advertisers like Procter & Gamble and Under Armour that are looking to reach people via the mobile devices they carry with them all the time. Mobile ad revenues shot up 74% from a year ago, considerably faster than ads overall, which rose 55% after taking out currency impacts, and it’s now 76% of ad revenue.

In particular, Facebook is starting to become a must-buy for big brands that still spend the most on television, because it has the reach and the impact they want. Now, according to ad agency executives, they think Facebook is finally poised to capture more TV ad dollars that Chief Operating Officer Sheryl Sandberg has spent years pursuing.

“We see Facebook at a core pivot point,” says David Hewitt, VP and mobile lead at the digital agency SapientNitro. “It’s now a safe bet to put a lot of money into.”

In the last six to eight months, he says, brands have started to understand the reach Facebook has among smartphone users–some 844 million people each day. “It’s hard to get reach on mobile,” he says, but now “Facebook checks that box” in a way that few others online besides Google can. …

Read the rest of the story.

Unhappy With Google’s Mobilegeddon, Advertisers Spend More On Facebook

ADI_Global Display Ad CTR Growth

From my Forbes.com blog The New Persuaders:

When Google changed its formula for showing search results in April to favor websites it deems mobile-friendly, some businesses worried their sites would disappear from results. Mobilegeddon, as the algorithm change came to be called, was intended at least in part to spur publishers to quit sending people to sites that looked terrible or were downright unreadable on the smartphones where people spend more and more of their time online.

Perhaps that will happen eventually, but for now, according to a new report out today from Adobe, the change has indeed hurt brands that weren’t prepared. The Adobe Digital Index‘s second-quarter report on digital ads and social intelligence, which measures nearly a billion online ad impressions and 21 billion referred social visits from Facebook, Twitter, YouTube, and other social sites, shows that unprepared websites have lost 10% of their traffic compared with a year ago. And that decline is continuing to grow, says Adobe Digital Index principal analyst Tamara Gaffney.

Google has benefited, at least in the short term. Many marketers and ad agencies believe one clear goal was to boost mobile ad prices, which have continually lagged those of desktop computer ads. Indeed, prices measured as cost per click rose 16% from a year ago, according to Adobe.

But for marketers, the benefit is far less clear. Click-through rates on ads have fallen 9% from a year ago. “The bottom line is Google’s mobile business got better and marketers’ mobile business is getting worse,” says Gaffney. “They’re not getting the traffic they’re paying for.”

That situation obviously can’t last. …

Read the rest of the story.

The One Missing Ingredient In Facebook’s All-Out Drive For TV Ad Dollars

From my Forbes blog:

Beyond plans to spend like crazy on everything from search to virtual reality, Facebook gave investors little to complain about in its fourth-quarter results reported Jan. 28. Ad revenues jumped a stunning 53%, and they would have been five points higher but for currency fluctuations. Mobile ads rose to 69% of those revenues, up from 53% a year ago, a sure sign of the company’s progress in making advertising on phones and tablets compelling. Annual revenues blew past $10 billion for the first time.

But investors pay for future profits, so it’s important to step back a bit and assess how well Facebook is positioned vs. an always-growing pack of rivals–Snapchat, Pinterest, Google and YouTube, Twitter, and yes, even Yahoo. In particular, it’s not yet clear that Facebook has cracked the opportunity for brand advertising, the kind of image ads that dominate television, where most advertising dollars are still spent.

What’s the problem? One ad agency executive I talked to has an idea, and it involves not only advertising but the reality of Facebook’s core service, its news feed. The issue, says Craig Elimeliah, senior vice president and director of creative technology at RAPP, is that Facebook has saturated its most lucrative audience, the U.S. and to some extent Europe. There’s the rest of the world, but CEO Mark Zuckerberg says the Internet.org effort to get them online is one of Facebook’s 10-year projects, not three to five years.

To keep growing–not just audience but time spent on the site, which leads to revenues–Facebook must give people more reasons to use it than they have, Elimeliah says. While Facebook has frequently changed up the look and the algorithms of the news feed, we’re still doing basically the same things on it that we have for years: watching a bunch of cat videos, fake news stories from the Onion, and photos from friends. Nothing wrong with all that, but it’s pretty passive, especially for a social network in the hyperconnected age of Snapchat.

“They really haven’t evolved the engagement on the platform much,” says Elimeliah. “There’s a lot of noise and clutter.” He thinks the rise of Snapchat shows how young people want closer, more immediate interactions with friends, and advertising that works in that context. Indeed, Elimeliah says he’s “blown away” by Snapchat Discover, its just-announced content and advertising service (check out the video below). The “low-friction” experience is already getting kudos from media types. “It blows Facebook out of the water from an engagement standpoint,” he says, because it fits so well into the intimate and yes, ephemeral Snapchat service.

Facebook needs to make sure it provides the right context for those ads–a place where ads not only seem natural but play in a context that isn’t quite as noisy and distracting as the current news feed. Video ads also seem unlikely to be effective unless they are made to be consumed on the go and provide actionable information–so they can’t be simply downsized TV spots. “I don’t know if the Facebook platform can make that kind of change,” Elimeliah says. …

Read the full story.

Sorry, But Twitter Will Never Be Facebook

From my Forbes blog:

Twitter’s shares look to stage another swan dive Wednesday morning as investors continue to focus on the only disappointing piece of data in its first-quarter earnings report: continued anemic user growth.

Higher growth would be better, of course. But the clear implication of an after-hours selloff of 11%, to a little under $38 a share, is that Twitter needs to be more like Facebook: Only by growing like crazy, the thinking goesFacebook-crazy, that is–can Twitter build the next great online media business.

On that point, investors are utterly wrong. If anything, Twitter needs to make sure it doesn’t try to be more like Facebook.

Now, that could well mean that Twitter will never grow to Facebook’s size. That would indeed be disappointing to many. When investors bought into Twitter’s initial public offering last year and ultimately drove shares to a closing high of $73.31 the day after Christmas, that potential is clearly what they were buying.


But that’s their mistake. It’s no knock on Twitter as a potentially very successful advertising medium. After all, ad sales more than doubled in the quarter. And with a number of still-nascent ad products waiting in the wings, there’s little reason to think that growth–you know, revenue growth–won’t continue or even accelerate.

The problem is that most investors and advertisers alike still don’t understand that Twitter isn’t Facebook and never will be–and that that may very well be a good thing. Craig Elimeliah, a VP and director of creative technology at the ad agency RAPP, said in an interview that most people don’t understand the true reach of Twitter, which extends well beyond  the Twitter app and website to television, news sites, blogs, and even our culture at large.

“The engagement of a person on Facebook is worth so much less than on Twitter,” he says, because Twitter offers in-the-moment context that Facebook can’t. “I don’t think Twitter is meant to have a billion [actively tweeting] users. It’s meant for a highly vocal, highly engaged but smaller group.” …

Read the rest of the commentary.